New Guide C_C4H56I_34 Files: SAP Certified Application Associate - SAP Service Cloud Version 2 - The Best SAP C_C4H56I_34 Test Answers

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 4	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 5	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 6	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 7	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q37-Q42):

NEW QUESTION # 37
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. SLA
B. Service categories
C. Notifications
D. Case routing

Answer: D

NEW QUESTION # 38
Which milestone can you use for service levels?

A. Warranty validity
B. Status
C. Created-on date
D. Initial review date

Answer: D

NEW QUESTION # 39
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Make sure an organizational node can only be set up with a replication process from the back end.
B. Use the Reporting Line function for selection.
C. Make sure that each organizational unit can have only one function at a time.
D. Assign an employee to several organizational units.

Answer: D

NEW QUESTION # 40
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Obtain API token credentials from the knowledge base provider.
B. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
C. Configure the relevant integration flow.
D. Set up knowledge base articles in SAP Service Cloud Version 2.

Answer: B,D

Explanation:
To give service agents access to knowledge base articles in SAP Service Cloud Version 2, administrators need to perform specific configurations within the system. This involves maintaining the settings for the knowledge base provider, which could be an internal solution or a third-party service integrated with SAP Service Cloud.
By properly configuring these settings, the system can connect to the knowledge repository and retrieve relevant articles. Additionally, setting up the knowledge base articles within SAP Service Cloud is essential.
This setup includes defining article structures, content, and access permissions to ensure that agents can efficiently find and utilize the information to assist customers, thereby enhancing the quality and speed of service

NEW QUESTION # 41
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Customer
C. Warranty
D. Registered product

Answer: A,D

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.

NEW QUESTION # 42
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NEW GUIDE C_C4H56I_34 FILES: SAP CERTIFIED APPLICATION ASSOCIATE - SAP SERVICE CLOUD VERSION 2 - THE BEST SAP C_C4H56I_34 TEST ANSWERS

New Guide C_C4H56I_34 Files: SAP Certified Application Associate - SAP Service Cloud Version 2 - The Best SAP C_C4H56I_34 Test Answers